Free Engraving Personalization

Make your gift special!

Take advantage of our visualization creator or write your wishes by hand on a card, send it as a photo, and we will recreate it precisely.

You can also simply enter guidelines and content in the order notes and we will adjust everything so that the engraving is the best it can be.

Wrap it as a gift?

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FAQ

FREQUENTLY ASKED QUESTIONS

1. What is the order fulfillment time?

In 99% of cases, we fulfill orders by the next business day, but many of them are shipped the same day! You can find the current delivery time on the product page, next to the "Add to cart" button.

2. What are the available delivery methods and costs?

We offer free courier delivery for orders over €50, prepaid.
Delivery costs €5 for orders up to €50.

3. What payment methods do you accept?

We accept payments via PayPal, Klarna, online card payment, Apple Pay, and Google Pay (fast transfer), BLIK, and online bank card payment.

4. Can I return a product with engraving?

Yes! We offer 30 days for free returns, even for personalized products.

5. We have non-standard engraving requirements – what is the best way to contact you?

The best way is online chat – together we will refine your project to meet all expectations. We are also available on working days from 10 AM to 4 PM by phone. You can also send an inquiry to shop@michaelserge.com

6. Where do you perform the personalization?

We personalize each item by hand in our workshop. All products are new and original, and some of them are handmade, so they may slightly differ from each other.

7. Is engraving an additional charge?

No, the engraving service is included in the order price, but if you prefer, you can also order the product without personalization.

8. Do I have to use the creator, or can I just provide the text for engraving?

Absolutely - just add your guidelines in the order notes, or send us an email at shop@michaelserge.com.

"You can also leave a message on the online chat – we will take care of the proper placement of the text on the product."

9. Do you offer gift wrapping?

Yes, we have an additional service - we pack orders as gifts, taking the occasion into account. The products are carefully packed in hay and accessories, and depending on the selected variant – placed in an elegant box and decorated with a ribbon.

Inquiry through the form

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